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Frequently Asked Questions

Here are a selection of some of the most frequently asked questions we receive.

Should you continue to experience a persistent problem or if you're experiencing a problem that is not covered by these FAQs, please click here to submit your problem by completing the form. We would be happy to assist you in solving the problem.

We look forward to hearing from you and will publish the best on this page.

Display #
Date	Item Title
31 Jan	Help: How to set your cutter in the spindle
11 Jan	Problem: The burrs and chips remain on the edges
11 Jan	Problem: Circular marks appear on the base of the groove
11 Jan	Problem: Parallel marks appear on the base of the groove (multiline characters)
11 Jan	Problem: Facets appear along the edges
11 Jan	Problem: The material melts & sticks to your insert or a small ball of material forms on your insert
11 Jan	Problem: The edges are not properly cut and are perforated when touched
11 Jan	Problem: The engraving is dull, doesn't shine
11 Jan	Problem: The engraving depth on a letter is not consistent from top to bottom
11 Jan	Problem: The letter or logo is distorted or shows points at the end of straight lines
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Results 1 - 10 of 12

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